How Can We Help?

Find answers to common questions or reach out to our friendly support team.

Frequently Asked Questions

Quick answers to common questions

Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and visiting the "Orders" section. Real-time tracking updates are available for most carriers.

Orders can be modified within 1 hour of placement. After that, our fulfillment process begins. Contact us immediately at support@ilovesweetpotato.com if you need to make changes.

We offer Standard (5-7 business days), Express (2-3 business days), and Overnight shipping. Free standard shipping on orders over $50. International shipping is available to select countries.

Yes! We ship to Canada, UK, Australia, and most EU countries. International shipping typically takes 7-14 business days. Customs fees may apply depending on your location.

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us for a full refund or exchange. Products must be unopened and in original packaging for returns.

Most of our products are vegan and gluten-free! Look for the dietary badges on each product page. We clearly label all allergens and dietary information for your convenience.

Select "Subscribe & Save" on any product page to set up recurring deliveries. Choose your frequency (weekly, bi-weekly, or monthly) and save 15% on every order. Cancel or pause anytime.

Get in Touch

Can't find what you're looking for? Our support team is here to help. We typically respond within 24 hours.

Email Us

support@ilovesweetpotato.com

Response within 24 hours

Live Chat

Chat with our team

Available Mon-Fri, 9am-6pm EST

Phone Support

1-800-SWEET-PT

Mon-Fri, 9am-6pm EST

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