Find answers to common questions or reach out to our friendly support team.
Quick answers to common questions
Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and visiting the "Orders" section. Real-time tracking updates are available for most carriers.
Orders can be modified within 1 hour of placement. After that, our fulfillment process begins. Contact us immediately at support@ilovesweetpotato.com if you need to make changes.
We offer Standard (5-7 business days), Express (2-3 business days), and Overnight shipping. Free standard shipping on orders over $50. International shipping is available to select countries.
Yes! We ship to Canada, UK, Australia, and most EU countries. International shipping typically takes 7-14 business days. Customs fees may apply depending on your location.
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us for a full refund or exchange. Products must be unopened and in original packaging for returns.
Most of our products are vegan and gluten-free! Look for the dietary badges on each product page. We clearly label all allergens and dietary information for your convenience.
Select "Subscribe & Save" on any product page to set up recurring deliveries. Choose your frequency (weekly, bi-weekly, or monthly) and save 15% on every order. Cancel or pause anytime.
Can't find what you're looking for? Our support team is here to help. We typically respond within 24 hours.
support@ilovesweetpotato.com
Response within 24 hours
Chat with our team
Available Mon-Fri, 9am-6pm EST
1-800-SWEET-PT
Mon-Fri, 9am-6pm EST